Home About Polly Customer Service Interior Design Furniture Decorative Lighting Tableware Soft Furnishings On the Floor Room Specific On the Wall What's New Sale Items "All of our items are hand wrapped (within reason) to make the perfect gift for any special occasion!" "Delivery is free on all orders within mainland UK so the price you see is the price you pay!" "We use SecPay to process your credit card details and use all the latest fraud prevention methods so you can shop with total confidence!" Order Status  :  View Basket  :  0 items/total £0.00 FAQs Q1. Is it safe to enter my card details when ordering at polly-online.co.uk? A. Yes. We use Secpay and any sensitive data is encrypted so that nobody can read it. Q2. Do you deliver outside mainland UK? A. All prices Quoted are free delivery within mainland UK, however we will be happy to quote for delivery to other destinations if you contact customer services on assistance@polly-online.co.uk. Q3. Where¹s my order? A. You can track you order by visiting My Account. Alternatively, you can email us at assistance@polly-online.co.uk. Note: Your order will be dispatched when every item is available. We will email you to let you know when it has left our warehouse. Q4. I have ordered more than one item, when should I expect to receive them? A. Your order will be dispatched when every item is available. The dispatch time will be that of the item with the longest availability. We will email you to let you know when it has left our warehouse. Q5. When will you debit my account? A. You will only be debited when your order is ready for dispatch, apart from when ordering bespoke items that are made to order in which case you will be debited before the item can be produced on your behalf. Q6. I want to place an order for a gift. Will the value of the goods appear on the packing slip? A. No. Q7. Do you offer a gift wrapping service? A. Yes, everything comes gift wrapped, within reason, obviously none of the furniture does, otherwise you will be advised within the description if an item is likely to arrive in standard packaging. Q8. Can I get an invoice for my order? A. Yes. Please email assistance@polly-online.co.uk quoting your name, customer number or order number and we will post an invoice to your billing address. Q9. How do I cancel my order? A. Email assistance@polly-online.co.uk immediately. If the order has already left our warehouse you will have to follow our Returns & Refunds policy (see terms & conditions). Q10. What if I¹m not in when you deliver? A. As stated in our terms and conditions, it is your responsibility to enter a delivery address where someone will be present to receive the goods. Polly will not be held responsible for any charges that may arise due to non delivery. Q11. How do I return an order? A. Please see our Returns & Refunds policy within the terms and conditions.

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